This service is a value-added logistics service based on the principle of voluntariness and the principle of protecting the interests of the shipper to the greatest extent. The insured service responsibility takes effect from the time the domestic warehouse receives the shipped items, and ends when the consignee receives the shipped items. When the goods are lost during transportation, our company will compensate according to the declared value and the proportion of the loss.
Once the service is purchased, it cannot be cancelled or terminated midway. When the shipper chooses this service, he should ensure the accuracy, authenticity and legality of the declared details of the shipped items, and ensure that the declared value amount is consistent with the actual value of the shipped items.
Charges
Value of less than RM100 |
Value of RM200-RM2000 |
Value of more than RM2000
|
Less than RM500 worth |
Less than RM1000 worth |
More than RM1000 |
|
General Cargo |
RM1.00 |
1.2% of value |
1.5% of value |
/ |
/ |
/ |
Fragile Goods |
RM2.00 |
2.5% of value |
3% of value |
/ |
/ |
/ |
Electronics and Household Appliances |
/ |
/ |
/ |
RM10 |
RM25 |
3% of value |
Claims Procedures, Rules and Time Limits
1. When the goods are signed, inspect the goods first. If you find any shortage or damage, please do not sign for the goods. Call the claim hotline within seven natural days to apply for a claim, ask for a claim application form, fill in and submit it. If you are informed that the shipped goods are lost, you must contact the claims hotline within seven natural days from the date of receipt of the notice to request a claim application form, fill in and submit it. If no claim is made for more than seven days, the shipper shall be deemed to have waived all rights of recovery.
2. Provide real claim information according to the requirements of the claims commissioner: our company has the right to request the shipper to provide relevant information of the corresponding items for investigation and review at any time (including but not limited to commercial invoices, purchase certificates, order record information, transaction history, payment vouchers, etc.).
3. Completion of claims within 15 working days, and the amount of compensation will be paid in the payment method agreed by both parties.
Compensation standard
In the event of loss, damage or shortage of insured consignment items, compensation shall be made according to the following standards:
1. If the insured goods are lost or completely damaged, compensation shall be made according to the lower of the declared value of the insured value and the invoice amount of the goods.
2. If the insured item is partially lost, damaged, or not completely scrapped, compensation will be made according to the value of the lost or damaged part. If it is not completely scrapped, the compensation will be made according to the value after deducting the residual value, up to the insured amount.
3. The insured items that have received full compensation are owned by our company, and the insured items that have received partial compensation are owned by the sender.
Disclaimer
1. The items delivered violate the "Prohibition or Restriction Regulations" and are confiscated by relevant administrative agencies or dealt with in accordance with relevant laws and regulations.
2. The outer packaging is in good condition, but the inner parts are short or damaged, and the recipient did not raise any objection when they signed for it.
3. The mail is lost or damaged due to the fault of the sender or the recipient or the item itself.
4. The goods to be shipped have inherent defects or packaging defects (such as fragile items, or fragile items without reinforced outer packaging).
5. The mail is delayed or returned due to irregular or incorrect filling of the reserved address by the sender.
6. Items that are not easy to store and keep fresh (including but not limited to fruits, fresh products, etc.).
7. Documents (including but not limited to ID cards, passports and other documents, bills, bank cards, approvals, files, cash, etc.).
8. Any indirect loss (such as available income, profit, interest, business opportunity, business value, lost work, depreciation, etc.) due to loss, shortage, damage, etc. of the mail.
9. Losses that exceed the insured price limit of the consignment.
10. Part or all, direct and indirect losses caused by force majeure (including but not limited to natural disasters, infectious diseases, riots, strikes, political factors, policy factors, etc.)
Our company reserves the right to modify the relevant terms of this "Insured Service Agreement" at any time without prior notice. Any modification will take effect immediately after the announcement on YEAHMALL platform.
PENYATA PERKHIDMATAN JAMINAN
Perkhidmatan nilai tambahan untuk logistik adalah berdasarkan prinsip kesukarelaan dan prinsip perlindungan bagi meningkatkan kualiti penyampaian perkhidmatan tahap maksimum kepada pengirim. Perkhidmatan jaminan ini akan berkuat kuasa dari masa Gudang domestik menerima barang yang dihantar dan berakhir ketika penerima menerima barang yang telah dihantar. Apabila barang hilang dalam perjalanan, syarikat kami akan membayar pampasan mengikut nilai yang diisytiharkan dan nisbah kerugian.
Sebaik sahaja perkhidmatan ini dibeli, ia tidak boleh dibatal atau ditamatkan. Apabila memilih perkhidmatan ini, pengirim harus memastikan ketepatan, ketulenan dan kesahihan butiran yang diisytiharkan bagi barang yang dihantar, dan memastikan bahawa jumlah nilai yang diisytiharkan adalah konsisten dengan nilai sebenar barang yang dihantar.
Caj Perkhidmatan
Bernilai <RM100 |
Bernilai RM200 - RM2000 |
Bernilai >RM2000 |
Bernilai <RM500 |
Bernilai <RM1000 |
Bernilai >RM1000 |
|
Barang Biasa |
RM1.00 |
1.2% dari jumlah nilai |
1.5% dari jumlah nilai |
/ |
/ |
/ |
Barang Rapuh |
RM2.00 |
2.5% dari jumlah nilai |
3% dari jumlah nilai |
/ |
/ |
/ |
Barang Elektronik atau Peralatan Rumah |
/ |
/ |
/ |
RM10 |
RM25 |
3% dari jumlah nilai |
Prosedur Tuntutan, Peraturan dan Had Masa
1. Ketika barang diterima, periksa dahulu barangan tersebut sebelum menandatangan penerimaan. Jika terdapat kekurangan atau kerosakkan, jangan tandatangan dan sila hubungi talian tuntutan kami dalam masa tujuh hari dan membuat permohonan tuntutan mengikut prosedur yang ditetapkan. Jika anda dimaklumkan bahawa barangan yang dihantar telah hilang, anda mesti menghubungi talian tuntutan kami dalam masa tujuh hari dari tarikh penerimaan notis untuk meminta borang permohonan tuntutan, mengisi dan menyerahkan kepada kami. Jika tiada tuntutan dibuat selepas lebih daripada tujuh hari, pengirim akan dianggap telah mengetepikan semua hak tuntuan.
2. Anda haruslah memberikan keterangan benar seperti yang diminta oleh pegawai tuntutan:
Syarikat kami mempunyai hak untuk meminta segala maklumat berkaitan barang yang sepadan untuk penyiasatan dan semakan pada bila-bila masa (termasuk tetapi tidak terhad kepada invois komersial, sijil pembelian, maklumat rekod pesanan, rekod sejarah transaksi, sijil pembayaran, dll.).
3. Proses tuntutan akan selesai dalam tempoh lima belas hari bekerja, jumlah pampasan akan dibayar dalam kaedah pembayaran yang dipersetujui oleh dua-dua pihak.
Penafian
1. Barangan yang melanggar "Peraturan Larangan atau Sekatan" dan dirampas oleh agensi pentadbiran yang berkaitan atau diuruskan mengikut undang-undang dan peraturan yang berkaitan.
2. Pembungkusan luar adalah dalam keadaan baik, tetapi bahagian dalam kurang atau rosak, dan penerima tidak mengemukakan sebarang bantahan apabila dia menandatangani penerima barangan tersebut.
3. Kehilangan atau kerosakkan akibat daripada kecuaian daripada penghantar atau penerima, ataupun daripada keadaan asal barangan tersebut.
4. Barangan atau pembungkusan yang dihantar mempunyai ketidaksempurnaan (seperti barang rapuh, atau barang rapuh tanpa pembungkusan kusyen tambahan).
5. Pengirim mengisi alamat yang salah dan tidak teratur, menyebabkan penghantaran ditangguh atau barangan dikembalikan.
6. Barangan yang segar dan tidak mudah disimpan (termasuk tetapi tidak terhad kepada buah-buahan, barangan segar, dll.).
7. Dokumen (termasuk tetapi tidak terhad kepada kad pengenalan, pasport dan dokumen lain seperti bil, kad bank, kelulusan, fail, wang tunai, dll.).
8. Sebarang kehilangan, kekurangan, kerosakkan yang mengakibatkan kerugian tidak langsung (contoh pendapatan yang ada, keuntungan, faedah, peluang perniagaan, nilai perniagaan, kehilangan kerja, kesusutan nilai, dll.).
9. Kerugian barangan yang melebihi had harga yang dijaminkan.
10. Sebahagian atau semua, kerugian langsung dan tidak langsung yang disebabkan oleh keadaan / kejadian yang tidak dapat dielakkan semasa pengangkutan (termasuk tetapi tidak terhad kepada bencana alam, penyakit berjangkit, rusuhan, mogok, faktor politik, faktor dasar, dll.).
Syarikat kami berhak untuk mengubahsuai terma dan syarat berkaitan "Penyata Perkhidmatan Jaminan" ini pada bila-bila masa tanpa notis terlebih dahulu. Sebarang pengubahsuaian akan berkuat kuasa serta-merta selepas ia dinyatakan pada platform YEAHMALL.